Transcript
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I've signed over 2,000 clients and I'm about to share my best marketing advice that will make you millions.
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Welcome to the Jason Moss Show, where established online business owners go to increase their income, freedom and impact.
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I'm your host, jason Moss.
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Let's dive in.
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Okay?
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So there's eight things I want to share with you in this episode here eight keys to marketing success.
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The first thing probably one of the most important things, honestly that people mess up when it comes to marketing is this idea of the smallest viable audience.
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Most online business owners I meet when they start their business or looking to grow their business.
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They're like I want to reach as many people as possible.
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I want to go out there.
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I want to make a big impact on the world.
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I want to help thousands and thousands of people, and so when I look at their content and what they're putting out into the world, what I see is a lot of broad messaging trying to speak to the masses.
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I go on people's websites and I see I can help you with this, or I can help you with that, or I can help you with that, and it's like we've got three or four or five different niches you're trying to speak to at once.
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If this is you, it's going to be very difficult to stand out.
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The reason for it is because we are in a world where there is lots and lots of noise, and the days of having a broad message that could reach everyone are over.
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The messages that stand out today are the ones that are hyper-specific, the ones that are personalized to us.
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We wanna feel seen and heard and understood when we read a piece of content.
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When I go to your website, I want to feel like you really get me, and in order to do that, you've got to narrow your focus and choose a lane that's going to make everything else you do in terms of marketing so much more impactful and effective.
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So the first question probably one of the most important questions you can ask when it comes to marketing is what is the smallest viable audience that I could build my business around?
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For example, when I first started coaching back in 2016, I built a six-figure online business helping musicians learn how to mix their own music online.
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First of all, most people don't even know what mixing is, and if you do know what mixing is, you're probably part of the 0.1% of the population that cares about that.
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This is a super small niche within a niche, yet I was able to build a very profitable business and sign over a thousand clients in that niche.
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This was by being narrow.
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It was not by trying to speak to everyone at once.
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So, looking at your business and asking yourself do I need to be more specific on who I'm here to serve?
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And if I had to build my business around the smallest group of people possible rather than the biggest, who would those people be?
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This is the coolest thing about the world that we live in today is that you can reach pockets of people that are super, super small.
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I know people who are running six multiple, six seven-figure businesses in niches that, honestly, 99% of the people in the world do not care about.
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This is what's possible today.
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You do not have to be broad anymore.
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As a matter of fact, the more narrow you are, the more effective your marketing will be.
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So don't be afraid to get smaller and to focus on that smallest viable audience.
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That brings us to number two, which is the three sources of traffic.
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Another question people often ask when it comes to marketing how do I get in front of my ideal clients?
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It can feel overwhelming as an online business owner.
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There's so many different ways that you can market yourself.
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So many different tactics.
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We look underneath the surface of all those tactics.
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There are really only three sources of traffic that you can tap into in order to grow your business, and once you know what these are, this makes marketing so much easier.
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So, first thing is buy.
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It's the first source of traffic.
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Number two is borrow and number three is create.
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Only three sources of traffic you can use in your business, and there are lots of different tactics you can apply on top of these three sources of traffic, but there are only three, and so the key is in online business owners.
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You got to know what these are and choose one or more of them to integrate into your business.
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So buy is the first, which is basically you trading your money for attention.
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So, for example, in my business today, we run a lot of paid traffic on Meta, which is basically you trading your money for attention.
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So, for example, in my business today, we run a lot of paid traffic on Meta, which is Facebook and Instagram.
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So every single day, I basically go to Meta and I say here's some money and I want you to take my money and trade that for attention.
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Put my ads in front of people in my niche and that's how we were really able to grow my business from 10K a month to like 60K months.
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So this is a great way to scale your business and it works really well once you have the foundations in place in your business.
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You've got clarity on your niche, you've got an offer that people are buying, you've got messaging that's pretty dialed in.
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The biggest mistake that I see is people jump to paid traffic too soon.
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They wanna use this strategy when something else in their business is not working, they're not getting success with organic marketing, their content is not standing out and they think buying traffic is going to be like the Holy Grail.
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I like to think of buying traffic as a amplifier of what's already working in your business.
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So if you've got those foundations in place and you want to scale, great Paid traffic can be an awesome way to do that.
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If not place and you want to scale, great Paid traffic can be an awesome way to do that.
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If not, I'd recommend that you focus on the second and third source of traffic that I'm going to be walking through.
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Next Borrow is the second source of traffic, which is basically you going out and finding people who have audiences that contain your ideal clients, and finding a way to get in front of those audiences to bring those people back into your world.
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As an example, in my business I do a lot of guest podcasts, so I go on other people's podcasts and do interviews.
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The reason I do this is because I know if I can get on someone else's business podcast, I'm going to get in front of thousands of people in my niche at scale.
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There's a lot of leverage associated with that too, because I can do an interview once, but that interview can be listened to by thousands or tens of thousands of people, so this can be a great leveraged way to get in front of your ideal clients.
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The downside is, it's usually more effective once you have something to offer these platforms, and sometimes what you have to offer is your expertise.
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If you've got a ton of credibility in your space you've been doing something for a long time that can be a great pitch when you go to a potential podcast guest or a conference host to be able to say, hey, I've got this expertise that can add value to your audience.
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Oftentimes, what the most effective thing that you can really offer these people are is access to your audience Because, remember, all these people want to grow their audience, just like you.
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So my pitch when I go out to podcast hosts and this works incredibly well is I've got an audience of 30,000 online business owners.
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I'd love to put you in front of them.
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How do you feel about me coming on your podcast?
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We can do a quick interview and then I'll share it with my audience and people reply and respond to that, because they want to grow their podcast and their conference and they want to get in front of new people, just like me.
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So if you have an audience that you can go to these guest spots and basically pitch, you're going to be much more effective, not as effective for folks who are brand new, who don't have a big platform.
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If you've got like 12 followers on Instagram, that's fine.
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I just recommend the third source of traffic to really focus on at this stage of your journey, which is create, and create is basically you going out on Instagram or LinkedIn and either starting to post content or opening up conversations.
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You can go DM people on Instagram essentially create traction in your business.
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Today, I got to five to 10K a month, by the way, as a business coach, by just DMing people on Facebook.
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That was my marketing strategy for the first nine months of my business.
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I would add 50 coaches a day on Facebook.
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25 of them on average would accept, and then I'd go DM every single person who accepted and I'd have conversations with people and if I thought I could help them, I'd either pitch them a call or I'd redirect them to a free training of mine.
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And that was a pretty successful strategy when I was in the early days of my business.
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So either content or conversations that you basically open up you using your own time this is the create strategy and this is the third source of traffic.
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Now, this is a great way to get started because there's no barrier to entry, so you can go out and you can start doing this right now.
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Downside is, everyone else can too, so it's a very crowded space and you need really good content in order to stand out.
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So it's gonna take some work to refine your approach and if you're newer to growing your business, it's just gonna take some time to really get traction via this third source of traffic, but it can be a great way to grow your business.
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I'm still doing this today.
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I'm recording this episode right now as a create strategy.
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So this is putting me in front of new people in my niche, on YouTube, on our podcast.
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It's gonna allow me to grow my audience over time.
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So three sources of traffic that you can tap into in your business only three, and there are lots of tactics on top of these, but the key is, I recommend for most people you start with one.
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If you're in the early days, if you've been running your business for a while, usually you're going to be integrating all three and generally we go up the ladder.
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So we start with create, then we move to borrow and then, last, I'll see people layering on paid traffic.
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Again, great strategies to grow your business and really only three sources of traffic that you can use to do it.
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Now, when it comes to the approach that you take, regardless of what source of traffic you tap into, there's really two approaches or ethos when it comes to marketing as a whole, and I think it's really important that you understand these because it will help you understand where you want to play and what strategies are going to be best for you.
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So the first is direct response and the second is brand building Two very different approaches when it comes to marketing, so direct response is.
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An example of direct response would be let's say, you get like a letter in the mail and it's from some you know company that you haven't recognized before, and it says urgent, open now.
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And so you open this up and it's this letter and it's like basically a sales pitch and there's all sorts of scarcity in there and it's like you need to buy now, in the next five minutes, otherwise, you know, some kid is going to die.
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And it's like pulling out all the stops to basically get you to take action in that moment.
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This is direct response, marketing at work.
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And the game of direct response is very simple.
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It's okay.
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We have a way to get in front of people.
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Let's say, we have a bunch of ads that we're paying for and we're going to send those ads to some kind of page maybe a video or some kind of a sales page or something like that and the goal is to get as many people to buy right away as possible and we make some money from that and hopefully the goal is we make more money than we spent on the ads.
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So we can basically repeat this whole cycle again and again and again in a loop.
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And the thing about direct response is it can work but you're not really building a relationship with anyone.
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It's very like try to sleep with you on the first date kind of marketing it's the way I describe it.
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It's like if you were to go out on a date with someone and try to sleep with them on the first date, in most cases you'd be like this doesn't feel very good.
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At least the other person would feel that way.
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And this is how direct response marketing feels.
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On the other side, it's very short-term focused and you're not really building a brand.
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There's no long-term nurturing really going on.
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For the most part, it's not that you can't be successful.
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I just really don't like this strategy and I think you actually make a lot more money doing brand building.
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The best way to describe brand building is to think of a company like Coca-Cola.
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So if you're driving down the street, maybe you're in a city like New York and it's a Thursday and you're driving down the street Nobody drives in New York City.
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But you get the point.
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You're walking down the street and you see a big billboard on the top of some building.
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It says Coca-Cola.
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Now, notice that billboard doesn't say go out to the store and buy Coca-Cola in the next five minutes, otherwise everyone you know will die.
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There's not direct response, but Coca-Cola spends millions and millions and millions and millions of dollars every single year showing you their logo, associating you with the feeling and emotion of happiness associated with their drinks, through commercials and through billboards and through lots and lots of repeated exposure.
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And their goal is they know that those ads in and of themselves are not maybe going to get people to buy like right in that moment.
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But when you go to the grocery store after being exposed to 5,000 Coca-Cola ads and you're walking down the aisle, and you're walking down the soda aisle and you're looking at all the different sodas and you're thinking, okay, which one should I buy?
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You're going to be much more likely to buy the one that has been seared into your mind based on the thousands of repeated exposures through brand building.
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This is the game of brand building.
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It is a long-term, nurture-based process where a company or a brand, through repeated exposure, builds a relationship with you so that when you decide you want to buy the brand, the company is top of mind and that is the choice that you make.
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This is how I run my business.
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This is how I've generated well over a million dollars in sales online.
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It is not through direct response.
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Primarily, it's been through brand building, which means what I do is I create an audience and I have different ways of feeding that audience YouTube, organic, we've got going on, we've got podcasts, we're doing Maybe other things that I'm not thinking of Instagram, and I've got these different ways that I'm bringing people into my world and then, once they're in my audience, I don't sell to them right away.
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In most cases, I show them lots and lots of content.
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So I've got retargeting ads going, where I'm basically showing them lots and lots of my content on Instagram and on Facebook and on YouTube.
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And I've got our email list, where I'm sending multiple emails a week.
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Most of this, by the way, is just free, valuable content and I've got a podcast and a YouTube channel, and so we've got all these different ways that we're nurturing these people.
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Now my goal again is not to convert someone who just comes into my world.
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My goal is to build relationships with people in my audience, to build trust, to build a relationship with them over time so that when they are laying in bed six months down the line from meeting me and they're finally at that moment that they're like, okay, I really need some help growing my business, like I feel like I've just been hitting a wall for the last six months or 12 months or two years and I really want to get some help.
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Who do they think of?
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They think of the person they've been following for the last six months on social media, the person that they've watched hours and hours of training, and that person is me.
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So this is brand building at work in an online business and this is the approach that I teach.
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This is the approach that I recommend when I work with clients, when I help them with their marketing.
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It's a big part of what I do is help people build this out in their business.
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This is also the approach that, over time, is going to make you a lot more money.
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Because the thing about direct response is problem is, when you send a message to people who have no idea who you are, 99% of them are not going to be ready to buy in that moment.
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Maybe 1% will be, but what about the 99% that may have been buyers down the line, but you just kind of turn them off with this super spammy, aggressive approach on the front end.
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It's like if you go out on a date with someone and maybe they could be a great person, but they're like I just want to sleep with you on the first date and they show up in this sleazy way and try to force you into going home with them.
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You're probably not going to want to go out on a second date and that person might have been a really great match for you, but they burned the lead on day one with their super spammy, aggressive approach.
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So this is my problem with direct response marketing is, I think it's really short-term focused and you're only really speaking to a very small segment of your market who are ready to buy in a moment.
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These also aren't really great customers, because the people who are ready to buy in a moment, these also aren't really great customers, because the people who are ready to buy on day one don't care about you.
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They just want a solution to their problem.
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Versus this approach, which is you know, when I build an audience, I got people who are following me over an extended period of time.
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They build a relationship with me.
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By the time.
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They actually apply to work with me.
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They don't see me as just another business coach.
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They see me as someone they deeply connect with on a human level.
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We share values.
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They like my personality.
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I feel like we have something in common beyond just the fact that I can help them, and so I'm able to charge a lot more.
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I have lower refunds, I have happier clients.
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I enjoy my clients so much more because they connect with me on a deeper level.
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Really important to know what kind of marketing you're going to be doing in your business.
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Obviously, you know my stance on this, and brand building is, I think, the best approach for online business today and as we move into the future, I think it's getting more and more important.
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Direct response, I think, is just becoming less and less effective in today's world.
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So that brings us to number four, which is platforms.
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Big question people often ask when it comes to marketing, where should I show up?
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Facebook, instagram, linkedin, youtube there's so many different ways that I can share my message.
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What's gonna be the right platform for me?
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And I like to think about this in two separate categories.
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One is grow, which is basically what platforms are you using to get in front of new people who don't know you?
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And the second is nurture, which is how are we building those relationships with people who have already chosen, who've opted in, to follow you, so grow.
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I think the best approach for this is to go where your people already are.
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A lot of online business owners, I see wasting time building a website trying to bring people back into their world, rather than just going where their ideal clients are already hanging out.
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Usually, this is going to be social media.
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It's going to be one of the best ways to reach people.
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It's not the only way, at least when it comes to online.
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Your ideal clients are online and social media is going to be one of the best ways to reach them.
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The platform that you use to grow your audience and to get in front of new people in your niche, I think you know.
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The truth is all the platforms work.
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They're all great Instagram, tiktok, facebook, linkedin all the platforms.
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They can all be effective.
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There's no like one best platform, but the best platform for you is going to be dependent on a couple of things.
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Number one, who is your niche and where are they hanging out?
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Certain niches, certain platforms, make more sense, right?
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Like, if you're targeting corporate executives, then LinkedIn is going to be the place to go.
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You probably don't want to spend a bunch of time on TikTok trying to reach those people.
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Versus, if you're trying to speak to women who are maybe in their forties, I would probably say Instagram is a great place to go, because Instagram skews slightly female, so it's a good way to connect with women.
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I mean, there are many right answers here.
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The first thing is ask yourself where are my ideal clients already hanging out?
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The second thing is what platform do I feel like I might have an unfair advantage in?
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There's certain platforms that you just feel more comfortable with.
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Maybe you've been spending more time on.
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And also, what do you enjoy?
00:19:33.375 --> 00:19:37.465
Because some platforms like, for me, linkedin.
00:19:37.465 --> 00:19:43.730
I've completely taken it off the table, not because I don't think I could reach people on LinkedIn, but because I just don't have a lot of familiarity with LinkedIn.
00:19:43.730 --> 00:19:48.775
It's not a space I spend a lot of time in, but Facebook has always been super comfortable to me.
00:19:48.775 --> 00:19:57.558
Youtube is how I built my first online coaching business, so I've doubled down on YouTube because I feel like I have an unfair advantage there because I really understand the platform.
00:19:57.980 --> 00:20:02.730
You might have a platform that you've just been hanging out on a lot that you understand really well.
00:20:02.730 --> 00:20:05.637
I double down on that as well as what you actually enjoy.
00:20:05.637 --> 00:20:13.914
The truth is, people spend way too much time worrying what the perfect platform is, and this is one of those questions is like I have this phrase, I call it the zit on the elephant's butt.
00:20:13.914 --> 00:20:16.005
And this is one of those questions is like I have this phrase, I call it the zit on the elephant's butt.
00:20:16.005 --> 00:20:27.156
Sometimes my clients ask me questions that it's like we're not talking about the elephant, we're talking about the zit, and we could spend all day talking about the zit, or we could just like zoom out and talk about the elephant.
00:20:27.156 --> 00:20:30.154
The truth is, you can be successful in any one of these platforms.
00:20:30.154 --> 00:20:32.373
You just got to choose one and get on with it.
00:20:32.373 --> 00:20:49.175
Now, when it comes to nurture the rules kind of change, and once you've got someone who's followed you, the best strategy is to actually get them off a platform that you don't own and onto a platform where you have a direct line of communication with them.
00:20:49.916 --> 00:20:54.060
When I was in high school in middle school actually I was really active on MySpace.
00:20:54.060 --> 00:20:56.989
I was a singer-songwriter and I built a big following on MySpace.
00:20:56.989 --> 00:21:20.731
I used to spend hours and hours and hours sending direct messages on MySpace, doing outreach to grow my following and I had 20,000 people who were following me on MySpace and checking out my music, and then one day it felt like overnight MySpace disappeared and I lost all of those relationships that I had built because I had no way of reaching those people outside of that platform.
00:21:20.731 --> 00:21:23.934
So many people I see make this mistake.
00:21:23.934 --> 00:21:33.993
They build a big following on a social media platform and then maybe their account gets shut down or maybe the account gets banned or maybe the platform shuts down.
00:21:33.993 --> 00:21:39.193
I look at what's happening with TikTok right now in the United States and there's a pretty good chance it's going to get banned.
00:21:39.193 --> 00:21:44.817
Maybe when you're watching this or listening to this, tiktok is no longer even active in the United States.
00:21:44.817 --> 00:21:53.695
So if you're someone who's built a big following off the back of TikTok, we got to make sure we get people off TikTok and onto a place that you can control so you're not at risk.
00:21:54.096 --> 00:22:00.557
Now there are two platforms that I recommend that you communicate with people uh, that we call owned media.
00:22:00.557 --> 00:22:01.240
This is pla.
00:22:01.240 --> 00:22:05.616
These are platforms where you own the direct relationship that you have with these people.
00:22:05.616 --> 00:22:07.262
The first is email.
00:22:07.262 --> 00:22:08.807
It's been around for a long time.
00:22:08.807 --> 00:22:13.857
It's still a super effective way to nurture and communicate with your audience.
00:22:13.857 --> 00:22:16.473
So building an email list really good idea.
00:22:16.473 --> 00:22:20.233
Number two this is the one that a lot of people aren't talking about SMS.
00:22:20.233 --> 00:22:23.510
So we recently integrated SMS into our business.
00:22:23.510 --> 00:22:37.387
Here's what I've found when I send an email, a good email might get 35% of my email list or 40% of my email list to open and maybe, if it's a really good email, 1.5% of my list will click on, whatever the link is in email.
00:22:37.387 --> 00:22:47.075
I can send the same thing out via text message and 99% of those people will open it, and I might get a 10% click-through rate or even higher, up to 15%.
00:22:47.075 --> 00:22:53.176
Same group of people, but I can reach them so much more effectively via SMS.
00:22:53.176 --> 00:22:58.067
So I think SMS is one of the biggest opportunities for online business owners today.
00:22:58.067 --> 00:23:02.526
Most people I know are not taking advantage of this, and it's super easy to set up.
00:23:02.546 --> 00:23:09.028
There are so many different platforms and tools out there that you can use in order to set this up in your business.
00:23:09.028 --> 00:23:15.670
Email and SMS would be the two primary platforms that I would recommend to nurture your audience in today's world.
00:23:15.670 --> 00:23:20.258
So that brings us to number five, which is how do you actually nurture these people.
00:23:20.258 --> 00:23:24.527
How do you communicate with them?
00:23:24.527 --> 00:23:26.251
How do you bring them into your world in the first place?
00:23:26.251 --> 00:23:28.317
Well, there are really two ways that we can do this content and conversations.
00:23:28.317 --> 00:23:37.179
And the cool thing about marketing is these are really the only tools you have in order to communicate with people.
00:23:37.179 --> 00:23:50.278
So you can either create content on all of the platforms or any one of the platforms video, audio posts as an example of content or you can have conversations.
00:23:50.278 --> 00:23:51.971
You can go DM people.
00:23:51.971 --> 00:23:53.832
You can invite people to DM you.
00:23:53.832 --> 00:23:55.410
You can do outreach.
00:23:55.410 --> 00:23:57.888
You can send cold messages or emails right.
00:23:57.888 --> 00:24:03.728
So we can either have content or conversations, and these are the only two ways that you can communicate with people.
00:24:04.289 --> 00:24:07.377
Now, content I love because it's super leveraged.
00:24:07.377 --> 00:24:11.634
When I create a piece of content, I communicate with thousands of people at once.
00:24:11.634 --> 00:24:14.590
This is the great thing about content it's leveraged.
00:24:14.590 --> 00:24:22.365
It allows you to multiply your impact, because every piece of content you create allows you to communicate with many more people at once.
00:24:22.365 --> 00:24:31.434
So I can warm people up in my audience at scale by creating lots and lots of content, and this is why creating content is usually the best use of your time.